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GENERAL QUESTIONS

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It is not necessary to create an account to shop with ZOOCCHINI. However, creating an account helps us better serve you. If you have a ZOOCCHINI account you can view all of your previous orders on ZOOCCHINI.com, check the status of your current orders, and save your wish list. Additionally, this account will save your billing and shipping information for a quick and easy check out. You will be the first to hear about our new and exciting products and occasionally, you will receive emails with exclusive promotions and discounts on ZOOCCHINI.com.

Reset your account password here Reset Password. If you need additional assistance, please contact the ZOOCCHINI Customer Service by email at info@zoocchini.com.

You will receive an order confirmation email to the email address you provided on your ZOOCCHINI.com account once your order has been successfully transmitted. In addition, shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by logging on to UPS.com, FedEx.com OR USPS.com and entering the tracking number you received.

Arrival of your order should take place within 5 - 9 business days. ZOOCCHINI Customer Service will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We are unable to deliver to APO/FPO addresses and P.O. Boxes. We do not offer Saturday, Sunday or Holiday delivery. 

Once an order is submitted, there is a small window of time that we can make changes. We will make every effort to make changes to your order, but we cannot guarantee that it will always be possible. Once your order status is updated from "processing" to "shipped" no changes can be made. Please contact ZOOCCHINI Customer Service by email at info@zoocchini.com to find out if it is possible to modify or cancel an existing order. Please be advised that once an order has been finalized we are unable to make any modifications to the order including cancellations. 

You can shop at ZOOCCHINI.com with confidence. We have taken great measures to ensure that our site is secure for online shopping. We are happy to assist you via telephone with an order. Please contact us (+1 855.792.6466) and someone from our Customer Service Team will gladly help you.

Please Contact Us regarding out of stock items and we can assist you further.

SHIPPING, EXCHANGES, REFUNDS & RETURNS

Order deadlines — Orders placed before 11.00 AM EST will be processed and shipped within 24-48 hours (1-2  business days) of the order date, excluding weekends & holidays. 

Shipping methods — We ship via USPS or UPS. Arrival of your order should take place within 5 - 9 business days of shipment. It may take up to 24 hours for the tracking information to generate on shipper’s website. Domestic shipping is within the United States only. We do not ship internationally, to P.O BOX or to a Military Post Office. We do not offer Saturday, Sunday or Holiday delivery. 

Expedited Shipping — To save you shipping costs, we currently do not offer expedited shipping options on our website. If you'd prefer expedited shipping, additional shipping fees will apply. Please email us or call our toll free number to request and we will do our best to help you out.

Holiday Returns & Exchange Policy —  We offer extended returns and exchanges for the holiday shopping period. All orders placed between November 22 and December 25 may be returned to ZOOCCHINI by January 18, 2019. A return and exchange request must be processed and to receive a Return Authorization Number. Returns or exchanges will ONLY be accepted on new, unused, unopened items in their original packaging and with all garment tags, trims, belts etc attached, with the original packing slip and a completed Return Form. If you are returning or exchanging an item, please note that shipping & return shipping charges (and restocking charges) are paid by the customer. Shipping on returned items is not refundable.

**DUE TO HYGIENE REASONS ZOOCCHINI DOES NOT PERMIT RETURNS/EXCHANGES FOR UNDERWEAR (EVEN IF PACKAGING HAS NOT BEEN OPENED).** 


See our extended return Policy for other terms & conditions.

Orders are typically processed and shipped within 1-2 business days of the order date, excluding weekends & holidays. Delays in processing will be communicated within 24 hours.

You will receive a shipping confirmation email to the email address you provided on your ZOOCCHINI.com account when your order ships. The email will provide you with UPS, FedEx OR USPS tracking information so that you can track your order. Please note it may take up to 24 hours for the tracking information to generate on shipper’s website.

Arrival of your order should take place within 5 - 9 business days. To save you shipping costs, we currently do not offer expedited shipping options on our website. If you'd prefer expedited shipping, additional shipping fees will apply. Please email us or call our toll free number to request and we will do our best to help you out. Additional shipping fees will apply.   ZOOCCHINI Customer Service will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification to be provided by you for credit verification.

We are unable to deliver to APO/FPO addresses and P.O. Boxes.

We do not offer Saturday, Sunday or Holiday delivery. 

You will receive two emails from ZOOCCHINI.com regarding your order. One confirming your order within 1 hour after your order is received and another when your order ships. The only other reason you will be contacted by ZOOCCHINI.com regarding your order is if there is a payment problem or if your merchandise is backordered. By logging into your ZOOCCHINI.com account, you can also track the progress of your order.

At this time all of our domestic shipments are shipped via USPS but we may also use FedEx and UPS services from time to time.

Not at this time.

ZOOCCHINI is currently shipping within the United States only. We will do our best to ship internationally to countries where we do not have sales representation. Please note, at this time the customer is responsible for the duties and taxes imposed by their country . Please contact us at if you have other questions regarding shipping internationally. For international shipping please contact customer service info@zoocchini.com

We have distributors in various countries. Visit the store locator and choose your country from the list for a list of international distributors. 

ZOOCCHINI offers flat rate shipping options for Ground Shipping as follows:     

Per item in shopping cart - $5.95

We offer FREE SHIPPINGon any order over $75! (exclusive of taxes and shipping)

Ground (ships in 1-2 business days)

Whenever possible and based on stock availability, exchanges are available subject to ZOOCCHINI.com's Return Policy. For exchange inquiries please contact customer service via email info@zoocchini.com or call customer service +1 855.792.6466 between 10:00 AM to 6:00 PM EST Monday through Friday.

All returns must be requested within 7 days of receiving the item in order for a return request to be processed and to receive a Return Authorization Number.

Once a return request is received a Return Authorization Number is then issued. After being issued a Return Authorization Number, unworn, undamaged merchandisemust arrive at the address below within 14 days. Please contact info@zoocchini.comto obtain a Return Authorization Number. 

Returns or exchanges will ONLY be accepted on new, unused, unopened items in their original packaging and with all garment tags, trims, belts etc attached, with the original packing slip and a completed Return Form.

Damaged or defective items can only be exchanged for the same item. If a customer receives any damaged or defective items please contact ZOOCCHINI.com for a return shipping label. ZOOCCHINI.com will bear the shipping costs for shipping exchanges back to customers (depending on availability).

Once you have received a Return Authorization Number, please return product along with your original sales slip and Return Authorization Number to:

RETURNS @ ZOOCCHINI

97 Fairfield Rd

Fairfield, NJ 07004

A Return Authorization Number does NOT guarantee that a return will be accepted if the merchandise is found to be damaged or otherwise not in the original condition. 

Your original form of payment will be credited minus the initial shipping fees. Customers are responsible for shipping orders back to ZOOCCHINI.com. International customers will be responsible for duties and taxes. Returns for a refund after 15 business are not entitled to a full refund. Shipping, freight and handing costs will not be refunded.

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the refund request.

Please note that all sale merchandise is considered FINAL SALE. Items purchased with a discount code/coupon are also considered FINAL SALE. All items designated as FINAL SALE are not returnable or exchangeable.

**DUE TO HYGIENE REASONS ZOOCCHINI DOES NOT PERMIT RETURNS/EXCHANGES FOR UNDERWEAR (EVEN IF PACKAGING HAS NOT BEEN OPENED).**

If you are returning or exchanging an item, please note that shipping & return shipping charges (and restocking charges) are paid by the customer. Shipping on returned items is not refundable, unless the reason for the exchange or return is due to an error made by ZOOCCHINI (e.g. wrong item shipped). ZOOCCHINI will only return/exchange items purchased through www.zoocchini.com

Please allow 2-3 weeks for your refund/exchange. Download a Return Form.

We are very sorry for this mistake. Please contact (Customer Service) our Customer Service Teamand they can assist you.

COUPONS, DEALS & STEALS

Occasionally, we run exclusive promotions on ZOOCCHINI.com for customers signed up to our email list. Please subscribe on our website to receive these emails. If you have an account on ZOOCCHINI.com, you are automatically added to our mailing list.

PAYMENTS & TAXES

We accept Visa, MasterCard, Discover, AMEX and PayPal. We do not accept cash, checks, money orders or CODs. Charges to credit cards will appear as ZOOCCHINI dba BRANDSWAMI, LLC.

Price adjustments are NOT available. ZOOCCHINI.com reserves the right to change prices at any time which, may result in a lower price appearing for the same product at a later date.

Tax charged to an order is based on the shipment’s destination. ZOOCCHINI.com only charges tax to merchandise being shipped to the states of New Jersey and Florida.

WARRANTY/PRODUCT GUARANTEE

Our products are covered by a 6-month warranty that protects the original owner against manufacturing defects in materials and workmanship. Since all products have an expected service life, this warranty does not cover damage caused by normal wear and tear (including zippers and other hardware), damage caused by accident, use for a purpose other than for which it was designed, improper care, misuse, neglect, modifications, alterations, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use, , or obvious abuse of the garment. ZOOCCHINI assumes no liability for products that have had alterations, embroidery, or other ornamentation added to the product. If a product covered by this warranty fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping. This warranty does not cover any products purchased at a discount or on sale. This limited warranty is available in the United States and is not transferable by the original owner.

Not covered under warranty:

• Normal wear and tear.

• Improper use.

• Improper fit.

• Improper care and poor maintenance.

• Modification or alterations of the product.

• Damages due to storage or transportation.

• Loss of DWR (Durable Water Resistance).

• Abrasions and rips/tears of material.

• Fabric wearing thin.

• Stains on material.

 Some common manufacture defects are:

• Broken/sticky zippers

• Hook and loop closure system issues

• Elastic hem/hood cord issues/broken toggles

REPAIRS OR REPLACEMENTS AS PROVIDED UNDER THIS WARRANTY ARE THE EXCLUSIVE REMEDY OF THE CONSUMER. ZOOCCHINI.com SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY LAW, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, THE WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PRACTICAL PURPOSE.

AND FINALLY!

To be placed on our mailing list and alerted when there are new items or specials on ZOOCCHINI items, please enter your email address on our CONTACTpage.

For Public Relations & Media contact:

Sara Fulmer

Email: sara@zoocchini.com

Thank you for you interest. At this time, wholesale accounts are only available to the trade. To qualify for a wholesale account you or your company should have a resale ID and your business must be related to childrens products or the gift indiustry. Intial order must exceed $300 and following orders must meet our $200 minimum after any applicable discounts, promotions and excluding taxes, shipping and handling. We hope you will become one of our many faithful regular wholesale customers.

ZOOCCHINI® and associated assets is a nationally registered trademark and service mark owned by IKERE Limited. All designs and images on this website and our products are copyrighted by IKERE Ltd. 



We Value Your Privacy. ZOOCCHINI is committed to bringing you the finest baby and children’s products. We are also committed to keeping your personal and confidential information just that “personal and confidential”. Our policies and practices are intended to ensure that your personal information is handled in a secure manner that respects and protects your privacy.

Phone: +1 855.792.6466

E-mail: info@zoocchini.com

Fax: +1 973.988.2450

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Age & Size Guide
ZOOCCHINI How to Measure Guide
grip+easy™ leggings Age Weight Waist Height
Small/Medium 6-12M 15-22 lbs (7-10 kgs) 7-12" (17-30.5 cms) 26-30" (66-76 cms)
Medium/Large 12-18M 22-30 lbs (10-13.5 kgs) 7.5-13" (30.5-33 cms) 29-33" (73.5-84 cms)
*Our leggings are stretchy, lightweight, designed for extra comfort and ease to allow room for growth. Tube length of finished garments may vary due to the nature of knitted fabric. Our super-stretchy fabric has 4-way stretch built into the pattern design to compensate for such variances, if any.
Baby Sunhats Age Crown
Small 3-6M 19" (48 cms)
Medium 6-12M 20" (50.5 cms)
Large
12-24M 21" (53 cms)
*Crown circumference is a better reference than age in choosing the correct size.
Baby Swim Diaper & Sunhats Age Weight Crown
Small 3-6M

11-15 lbs (5-7 kgs)

19" (48 cms)
Medium 6-12M

15-22 lbs (7-10 kgs)

20" (50.5 cms)
Large 12-24M

22-30 lbs (10-13.5 kgs)

21” (53 cms)

*Waist & *Weight and Crown circumference are a better reference than age in choosing the correct size.
Baby Rashguards Age Weight Chest Height
Small 3-6M

11-15 lbs (5-7 kgs)

9” (23.5 cms)

21-27” (53-68.5 cms)

Medium 6-12M

15-22 lbs (7-10 kgs)

9½” (24 cms)

27-31”(68.5 - 78.5 cms)

Large 12-24M

22-30 lbs (10-13.5 kgs)

9¾” (24 3/4 cms)

31-37” (78.5-94 cms)

*Weight and Chest are a better reference than age in choosing the correct size.
Baby Terry Coverups Age Weight Chest Height
Small/Medium 0-12M

11-22 lbs (7-10 kgs)

7-12” (17-30.5 cms)

26-30” (66-76 cms)

Medium/Large 12-18M

22-30 lbs (10-13 kgs)

7.5-13”(30.5-33 cms)

29-33”(73.5-84 cms)

*Weight and Chest are a better reference than age in choosing the correct size.
Organic Potty Training Pants Age Weight Waist
Small 2T-3T

26-33 lbs (11.5-15 kgs)

19” (48 cms)

Medium 3T-4T

30-37 lbs(13.5-16.5 kgs)

20.5”(52 cms)

*Weight and Waist are a better reference than age in choosing the correct size.
Underwear Age Weight Waist
Small 2-3Y

29-34 lbs(13-15.5 kgs)

20.5” (54.5 cms)

Medium 4-5Y

34-42 lbs (15.5-19 kgs)

22” (56 cms)

Large 5-6Y

42-50 lbs (19-22.5 kgs)

23.5”(59 cms)

*Weight and Waist are a better reference than age in choosing the correct size.