Zoocchini

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Home > Shipping & Returns

HOW WILL I KNOW MY ORDER HAS SHIPPED?

Orders will be processed and shipped within 2 business days of the order date, excluding weekends & holidays. Delays in processing will be communicated within 24 hours. You will receive a shipping confirmation email to the email address you provided on your ZOOCCHINI.com account when your order ships. The email will provide you with UPS, FedEx OR USPS tracking information so that you can track your order. Please note it may take up to 24 hours for the tracking information to generate on shipper’s website.

Arrival of your order should take place within 5 - 9 business days unless you requested expedited service. ZOOCCHINI Customer Service will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification to be provided by you for credit verification.

We are unable to deliver to APO/FPO addresses and P.O. Boxes.

We do not offer Saturday, Sunday or Holiday delivery. 

SHIPPING RATES

ZOOCCHINI offers flat rate shipping options for Ground Shipping as follows:     

Per item in shopping cart - $5 - (not applicable to wholesale orders)

We offer FREE SHIPPING on any order over $40! exclusive of taxes and shipping - (not applicable to wholesale orders)

Ground (5 - 9 days depending on location)

Orders will be processed and shipped within 2 business days of the order date, excluding weekends & holidays. Delays in processing will be communicated within 24 hours.

WHAT IS YOUR RETURN POLCY?

All returns must be requested within 7 days of receiving the item in order for a return request to be processed and to receive a Return Authorization Number.

Once a return request is received a Return Authorization Number is then issued. After being issued a Return Authorization Number, unworn, undamaged merchandise must arrive at the address below within 14 days. Please contact [email protected] to obtain a Return Authorization Number. 

Returns or exchanges will ONLY be accepted on new, unused, unopened items in their original packaging and with all garment tags, trims, belts etc attached, with the original packing slip and a completed Return Form.

**DUE TO HYGIENE REASONS ZOOCCHINI DOES NOT PERMIT RETURNS/EXCHANGES FOR UNDERWEAR (EVEN IF PACKAGING HAS NOT BEEN OPENED).**

Damaged or defective items can only be exchanged for the same item. If a customer receives any damaged or defective items please contact ZOOCCHINI.com for a return shipping label. ZOOCCHINI.com will bear the shipping costs for shipping exchanges back to customers (depending on availability).

Once you have received a Return Authorization Number, please return product along with your original sales slip and Return Authorization Number to:

RETURNS @ ZOOCCHINI

ZOOCCHINI c/o City Logistics

97 Fairfield Rd

Fairfield, NJ 07004

A Return Authorization Number does NOT guarantee that a return will be accepted if the merchandise is found to be damaged or otherwise not in the original condition. 

Your original form of payment will be credited minus the initial shipping fees. Customers are responsible for shipping orders back to ZOOCCHINI.com. International customers will be responsible for duties and taxes. Returns for a refund after 15 business are not entitled to a full refund. Shipping, freight and handing costs will not be refunded.

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the refund request.

Please note that all sale merchandise is considered FINAL SALE. Items purchased with a discount code/coupon are also considered FINAL SALE. All items designated as FINAL SALE are not returnable or exchangeable.

If you are returning or exchanging an item, please note that shipping & return shipping charges (and restocking charges) are paid by the customer. Shipping on returned items is not refundable, unless the reason for the exchange or return is due to an error made by ZOOCCHINI (e.g. wrong item shipped). ZOOCCHINI will only return/exchange items purchased through www.zoocchini.com

Please allow 2-3 weeks for your refund/exchange. Download a Return Form.

EXCHANGES

Whenever possible and based on stock availability, exchanges are available subject to ZOOCCHINI.com's Return Policy. For exchange inquiries please contact customer service via email [email protected] or call customer service +1 855.792.6466 between 10am-4pm EST Monday through Friday.

I HAVE RECEIVED MY ORDER BUT SOMETHING IS MISSING, DAMAGED OR WRONG, WHAT SHOULD I DO?

We are very sorry for this mistake. Please contact (Customer Service ) our Customer Service Team and they can assist you.

WHAT SHIPPING CARRIER DO YOU USE?

At this time all of our domestic shipments are shipped via UPS but we may also use FedEx and USPS services from time to time.

CAN I SHIP TO A P.O BOX OR A MILITARY POST OFFICE?

Not at this time.

DOES ZOOCCHINI.COM SHIP INTERNATIONALLY?

ZOOCCHINI is currently shipping within the United States only. We will do our best to ship internationally to countries where we do not have sales representation. Please note, at this time the customer is responsible for the duties and taxes imposed by their country . Please contact us at if you have other questions regarding shipping internationally. For international shipping please contact customer service [email protected]

We have distributors in various countries. Visit the store locator and choose your country from the list for a list of international distributors. 

ZOOCCHINI ™ | Designed in USA
© 2017 IKERE Limited | All rights reserved.
P.O. Box 1323, Passaic, NJ 07055, USA