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Home > FAQ

WHY DO I NEED TO CREATE A ZOOCCHINI.COM ACCOUNT TO SHOP ON ZOOCHINI.COM?

Creating an account helps us better serve you. This account allows you to view all of your previous orders on ZOOCCHINI.com, check the status of your current orders, and save your wish list. Additionally, this account will save your billing and shipping information for a quick and easy check out.

I FORGOT MY PASSWORD FOR MY ZOOCCHINI.COM ACCOUNT, WHAT DO I DO?

WILL I RECEIVE A NOTIFICATION WHEN I PLACE MY ORDER?

You will receive an order confirmation email to the email address you provided on your ZOOCCHINI.com account once your order has been successfully transmitted. In addition, shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by logging on to UPS.com, FedEx.com OR USPS.com and entering the tracking number you received.

Arrival of your order should take place within 5 - 9 business days. ZOOCCHINI Customer Service will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We are unable to deliver to APO/FPO addresses and P.O. Boxes. We do not offer Saturday, Sunday or Holiday delivery. 

IF I MADE A MISTAKE WHEN PLACING MY ORDER, WANT TO CHANGE MY ORDER, OR WANT TO CANCEL MY ORDER, CAN I?

Once an order is submitted, there is a small window of time that we can make changes. We will make every effort to make changes to your order, but we cannot guarantee that it will always be possible. Once your order status is updated from "processing" to "shipped" no changes can be made. Please contact ZOOCCHINI Customer Service by email at [email protected] to find out if it is possible to modify or cancel an existing order. Please be advised that once an order has been finalized we are unable to make any modifications to the order including cancellations. 

**DUE TO HYGIENE REASONS ZOOCCHINI DOES NOT PERMIT RETURNS/EXCHANGES FOR UNDERWEAR (EVEN IF PACKAGING HAS NOT BEEN OPENED).**

DOES ZOOCCHINI.COM TAKE TELEPHONE ORDERS?

You can shop at ZOOCCHINI.com with confidence. We have taken great measures to ensure that our site is secure for online shopping. We are happy to assist you via telephone with an order. Please contact us (+1 855.792.6466) and someone from our Customer Service Team will gladly help you.

I WANT AN ITEM BUT THE SIZE IS NOT AVAILABLE, WHAT SHOULD I DO?

Please Contact Us regarding out of stock items and we can assist you further.

HOW WILL I KNOW THE STATUS OF MY ORDER?

You will receive two emails from ZOOCCHINI.com regarding your order. One confirming your order within 1 hour after your order is received and another when your order ships. The only other reason you will be contacted by ZOOCCHINI.com regarding your order is if there is a payment problem or if your merchandise is backordered. By logging into your ZOOCCHINI.com account, you can also track the progress of your order.

HOW WILL I KNOW MY ORDER HAS SHIPPED?

Orders will be processed and shipped within 2 business days of the order date, excluding weekends & holidays. Delays in processing will be communicated within 24 hours. You will receive a shipping confirmation email to the email address you provided on your ZOOCCHINI.com account when your order ships. The email will provide you with UPS, FedEx OR USPS tracking information so that you can track your order. Please note it may take up to 24 hours for the tracking information to generate on shipper’s website.

Arrival of your order should take place within 5 - 9 business days unless you requested expedited service. ZOOCCHINI Customer Service will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification to be provided by you for credit verification.

We are unable to deliver to APO/FPO addresses and P.O. Boxes.

We do not offer Saturday, Sunday or Holiday delivery. 

SHIPPING RATES

ZOOCCHINI offers flat rate shipping options for Ground Shipping as follows:     

Per item in shopping cart - $5

We offer FREE SHIPPING on any order over $40! (exclusive of taxes and shipping)

Ground (5 - 9 days depending on location)

Orders will be processed and shipped within 2 business days of the order date, excluding weekends & holidays. Delays in processing will be communicated within 24 hours.

WHAT IS YOUR RETURN POLCY?

All returns must be requested within 7 days of receiving the item in order for a return request to be processed and to receive a Return Authorization Number.

Once a return request is received a Return Authorization Number is then issued. After being issued a Return Authorization Number, unworn, undamaged merchandise must arrive at the address below within 14 days. Please contact [email protected] to obtain a Return Authorization Number. 

Returns or exchanges will ONLY be accepted on new, unused, unopened items in their original packaging and with all garment tags, trims, belts etc attached, with the original packing slip and a completed Return Form.

Damaged or defective items can only be exchanged for the same item. If a customer receives any damaged or defective items please contact ZOOCCHINI.com for a return shipping label. ZOOCCHINI.com will bear the shipping costs for shipping exchanges back to customers (depending on availability).

Once you have received a Return Authorization Number, please return product along with your original sales slip and Return Authorization Number to:

RETURNS @ ZOOCCHINI

97 Fairfield Rd

Fairfield, NJ 07004

A Return Authorization Number does NOT guarantee that a return will be accepted if the merchandise is found to be damaged or otherwise not in the original condition. 

Your original form of payment will be credited minus the initial shipping fees. Customers are responsible for shipping orders back to ZOOCCHINI.com. International customers will be responsible for duties and taxes. Returns for a refund after 15 business are not entitled to a full refund. Shipping, freight and handing costs will not be refunded.

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the refund request.

Please note that all sale merchandise is considered FINAL SALE. Items purchased with a discount code/coupon are also considered FINAL SALE. All items designated as FINAL SALE are not returnable or exchangeable.

**DUE TO HYGIENE REASONS ZOOCCHINI DOES NOT PERMIT RETURNS/EXCHANGES FOR UNDERWEAR (EVEN IF PACKAGING HAS NOT BEEN OPENED).**

If you are returning or exchanging an item, please note that shipping & return shipping charges (and restocking charges) are paid by the customer. Shipping on returned items is not refundable, unless the reason for the exchange or return is due to an error made by ZOOCCHINI (e.g. wrong item shipped). ZOOCCHINI will only return/exchange items purchased through www.zoocchini.com

Please allow 2-3 weeks for your refund/exchange. Download a Return Form.

EXCHANGES

Whenever possible and based on stock availability, exchanges are available subject to ZOOCCHINI.com's Return Policy. For exchange inquiries please contact customer service via email [email protected] or call customer service +1 855.792.6466 between 10am-4pm EST Monday through Friday.

I HAVE RECEIVED MY ORDER BUT SOMETHING IS MISSING, DAMAGED OR WRONG, WHAT SHOULD I DO?

We are very sorry for this mistake. Please contact (Customer Service) our Customer Service Team and they can assist you.

WARRANTY/PRODUCT GUARANTEE

Our products are covered by a 6-month warranty that protects the original owner against manufacturing defects in materials and workmanship. Since all products have an expected service life, this warranty does not cover damage caused by normal wear and tear (including zippers and other hardware), damage caused by accident, use for a purpose other than for which it was designed, improper care, misuse, neglect, modifications, alterations, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use, , or obvious abuse of the garment. ZOOCCHINI assumes no liability for products that have had alterations, embroidery, or other ornamentation added to the product. If a product covered by this warranty fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping. This warranty does not cover any products purchased at a discount or on sale. This limited warranty is available in the United States and is not transferable by the original owner.

Not covered under warranty:

• Normal wear and tear.

• Improper use.

• Improper fit.

• Improper care and poor maintenance.

• Modification or alterations of the product.

• Damages due to storage or transportation.

• Loss of DWR (Durable Water Resistance).

• Abrasions and rips/tears of material.

• Fabric wearing thin.

• Stains on material.

 Some common manufacture defects are:

• Broken/sticky zippers

• Hook and loop closure system issues

• Elastic hem/hood cord issues/broken toggles

 

REPAIRS OR REPLACEMENTS AS PROVIDED UNDER THIS WARRANTY ARE THE EXCLUSIVE REMEDY OF THE CONSUMER. ZOOCCHINI.com SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY LAW, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, THE WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PRACTICAL PURPOSE.

WHAT SHIPPING CARRIER DO YOU USE?

At this time all of our domestic shipments are shipped via UPS but we may also use FedEx and USPS services from time to time.

CAN I SHIP TO A P.O BOX OR A MILITARY POST OFFICE?

Not at this time.

DOES ZOOCCHINI.COM SHIP INTERNATIONALLY?

ZOOCCHINI is currently shipping within the United States only. We will do our best to ship internationally to countries where we do not have sales representation. Please note, at this time the customer is responsible for the duties and taxes imposed by their country . Please contact us at if you have other questions regarding shipping internationally. For international shipping please contact customer service [email protected]

We have distributors in various countries. Visit the store locator and choose your country from the list for a list of international distributors. 

HOW DOES ZOOCCHINI.COM CALCULATE TAX?

Tax charged to an order is based on the shipment’s destination. ZOOCCHINI.com only charges tax to merchandise being shipped to the states of New Jersey and California.

PAYMENT METHODS

We accept Visa, MasterCard, Discover, AMEX and PayPal. We do not accept cash, checks, money orders or CODs. Charges to credit cards will appear as ZOOCCHINI dba BRANDSWAMI, LLC.

PRICE ADJUSTMENTS

Price adjustments are NOT available. ZOOCCHINI.com reserves the right to change prices at any time which, may result in a lower price appearing for the same product at a later date.

WHERE CAN I GET A PROMOTION CODE FOR ZOOCCHINI.COM?

Occasionally, we run exclusive promotions on ZOOCCHINI.com for customers signed up to our email list. Please subscribe on our website to receive these emails. If you have an account on ZOOCCHINI.com, you are automatically added to our mailing list.

MAILING LIST

To be placed on our mailing list and alerted when there are new items or specials on ZOOCCHINI items, please enter your email address on our CONTACT page.

PRESS INQUIRIES

ZOOCCHINI® and associated assets is a nationally registered trademark and service mark owned by IKERE Limited. All designs and images on this website and our products are copyrighted by IKERE Ltd. 

PRIVACY AND SECURITY

We Value Your Privacy. ZOOCCHINI is committed to bringing you the finest baby and children’s products. We are also committed to keeping your personal and confidential information just that “personal and confidential”. Our policies and practices are intended to ensure that your personal information is handled in a secure manner that respects and protects your privacy.

I AM INTERESTED IN OPENING A WHOLESALE ACCOUNT?

Thank you for you interest. At this time, wholesale accounts are only available to the trade. To qualify for a wholesale account you or your company should have a resale ID and your business must be related to childrens products or the gift indiustry. Intial order must exceed $300 and following orders must meet our $200 minimum after any applicable discounts, promotions and excluding taxes, shipping and handling. We hope you will become one of our many faithful regular wholesale customers.

STILL HAVE A QUESTION? CALL, E-MAIL OR FAX!

HOW TO PRONOUNCE ZOOCCHINI

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ZOOCCHINI ™ | Designed in USA
© 2017 IKERE Limited | All rights reserved.
P.O. Box 1323, Passaic, NJ 07055, USA